CAN I ORDER MY PHOTOS NOW?
Before photo day, some galleries may be in Advance Pay mode. This means you won’t be able to purchase a package yet, but you can buy an Advance Pay credit—essentially a prepaid credit toward your future order.
In other cases, Advance Pay may not be available, and ordering will open once the photos are posted to your gallery. Either way, you’ll receive an email and/or text notification, depending on the contact information you’ve provided, when your gallery is ready. Be sure to opt into your gallery with the instructions your organization provides. If you have additional questions, please email info@npdesignphotography.com.
WHERE ARE THE PHOTOS?
Depending on the size of your league/organization, our turn around time on league/organization photos is 2-3 weeks during our busy season (April - June and August-September). Our turnaround estimates pertain to business days, excluding weekends and holidays. There are occasional times when our turn around time is much faster than that. Hang tight! After your photo day, we are working our magic behind the scenes and your amazing photos will be ready to be viewed and ordered as soon as we put our finishing touches on the photos. If you chose to opt into text notifications or if the league provided us with your email, you will receive an alert when the gallery is ready to be viewed and ordered. If you have any additional questions, please feel free to email us at info@npdesignphotography.com.
I CAN'T MAKE IT TO THE SCHEDULED PHOTO DAY! WHAT DO I DO?
While we understand life's uncertainties like sickness or family emergencies, we DO NOT guarantee a make-up day. If your child can't make it, you may join us at one of our other jobs in the area or at our studio within a week of the original date. The photos may be traditional outdoor photos or our indoor/white screen photos. We can't guarentee what type of photos you will get when you don't make it to the originally scheduled picture day. We also can't guarantee that we will be photographing in the area within that week. Thank you for your understanding.
*Take note: If your miss your originally scheduled picture day, your child will not be in the team photo.
If you have additional questions, please email info@npdesignphotography.com.